Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. The batteries are new, and it isn't a year old. I do not get any error mesage. The pointer just does not move. The mouse was working perfectly on Thursday mornin, but when I returned home thusday eveining, the mouse would not move the pointer.
Were there any changes hardware or software made to the computer prior to the issue? Did this solve your problem?
Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.
Anyone have any ideas? I have a dell Inspiron and a Dell Wireless Mouse. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Jessen P Replied on July 4, Did you try connecting the mouse to a different port of the computer or another computer? What is the model of the Wireless mouse? Check the link mentioned below and see if it helps.
Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? This site in other languages x.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.
How to Troubleshoot a Dell Wireless Mouse
You may be facing the above issue due to the non-updated or incompatible device drivers installed on the computer. Presence of non-updated or incompatible device drivers in the PC will result in irregular performance of the device. Method 1: Running the troubleshooter will help in detecting and identifying the issue and in certain cases will fix to enhance the performance of the system.
I suggest you to run the Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved. Press Windows logo key on the keyboard, type troubleshooter and select the top most search result. Click on View all from left side panel of the screen. Select Hardware and Devices, click on Advanced option and check Apply repairs automatically option.
Follow the on screen instructions and wait for the troubleshooter to complete. Method 2: If the issue persists, update the device driver from Device manager by following the steps below and check if the issue is resolved.
Expand Keyboard option to update keyboard drivers and Mice and other pointing devices for mouse drivers. Follow the on-screen instruction and wait for the update to complete. After the update is complete, check if the changes are effective. Your reply is most important for us to ensure we assist you accordingly. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Site Feedback. Tell us about your experience with our site. JessieCollier Created on February 22, Original Title: wireless mouse and keyboard on windows 10 wireless mouse and key does not work all the time, what to do? This thread is locked.To download and install the latest version of the IntelliPoint or Intellitype software, follow these steps:. The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass.
Additionally, the sensor may have difficulty in tracking on highly repetitive patterns, such as a magazine or newspaper photographs. The following colors are known to cause difficulty in tracking for some mouse devices:.
If the wireless device is working correctly but the message window continues to be displayed occasionally, you can disable the message. To do this, follow these steps. Skip to main content. When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low.
If you cannot navigate with either your wireless keyboard or mouse, you may need to connect a wired device to continue. This problem may occur if one or more of the following conditions are true: The batteries that you are using are rechargeable.
The batteries that you are using are low in power. The receiver is plugged into a port that is not working. The wireless device that you are using has trouble synchronizing with the receiver.
There may be interference from other wireless devices. The color of the wireless pointing device pad is preventing the wireless pointing device from suspending itself. There may be a connection problem in the battery compartment or on the recharge base.
To troubleshoot problems that affect Microsoft wireless keyboards and wireless mouse devices, use the following methods in the order in which they appear. More Information. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base: Troubleshoot response failures in wireless keyboard or mouse. Last Updated: Apr 16, Need more help? No results.
Join the discussion Ask the community. Get support Contact Us. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit.
Your feedback will help us improve the support experience. Australia - English. Bosna i Hercegovina - Hrvatski. Canada - English. Crna Gora - Srpski. Danmark - Dansk. Deutschland - Deutsch. Eesti - Eesti. Hrvatska - Hrvatski. India - English. Indonesia Bahasa - Bahasa. Ireland - English. Italia - Italiano. Malaysia - English.Finally I solved the problem, I installed Windows 10 again on my pre-installed system and now the usb mouse is working.
View solution in original post. My Razer deathadder mouse were not working very well, So i bought the one name LogiTech G and test the accuracy and speed on click speed test. Reboot your computer. Press F2 key on startup to enter BIOs. Select System Config. Select USB Config. Apply changes. Your mouse should work now!
Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Unfortunately, this did not work either.
I-Teach-Tech-Ta lks 3 Argentium. Back up data and Reset Windows to factory settings. Horatius Flavius 1 Copper. I just want to add one more post to the many Dell mouses that aren't working. I called the support line and they disconnected me. Goodbye, Dell. AlisonPkr 1 Copper. I always recommend you to check your mouse after you purchase.
LemonQueen 1 Copper. Hope you have solved this issue. For those who have not Cameosh 1 Copper. This worked for me. Thank you! I work in IT professionally and I just bought a brand new Inspiron 15 and it came with this setting turned off. Fortunately I decided to Google for this problem before doing anything crazy with the drivers and ran across your post. I have NEVER seen this setting set as a default in a new laptop Dell or otherwise as one of the most common things users do with laptops is immediatley use them as a desktop and plug in a wireless keyboard, mouse usually logitech and a monitor.
I have tried to no avail to get people to buy bluetooth mice and keyboards but they always get the combo with the USB transmitter I guess Dell is expecting everyone to buy docking stations Actually it is probably marketing BS. By turning off the USB port they save some microamps of power espically if you plug in a corded mouse and keyboard or a USB hub without it's own power adapter so Dell can claim 15 minutes more of battery power. Unfortunately the batteries in these things have already been cut down so far in size due to the clamor for less weight that they barely have enough capacity as it is for reasonable usage.After a few Windows versions that, shall we say, attracted some negative feedback from the user community, Microsoft finally managed to pull the rabbit out of the hat with Windows 10, a pretty solid and impressive OS that has done a lot to rehabilitate the reputation of the Redmond software giant.
Not only is Windows 10 significantly more reliable and easier to use than Windows 7 or 8, it is also better at managing PC resources and has better security to boot. It seems to just appear randomly, and the usual symptoms are the left mouse button not working at all or only working on certain parts of the desktop.
It occasionally happens in programs too. There are a couple of basic checks we can perform to get the left mouse button working again and a couple of more in-depth steps. It should fire the mouse button back up again and have you working again within a minute or two. Sometimes you can trigger Windows to pick up the mouse again if you plug it into a different USB slot.
This forces the OS to register the device again and hopefully have it working as it was. This is a little hit and miss but as it only takes ten seconds, it is worth trying as long as you have a spare USB slot. Swap it with something else otherwise. I had an issue where the mouse buttons swapped sides for no reason at all. Left click turned into right click and vice versa. If it is not checked, check the box and hit Apply. Then uncheck the box and hit Apply once more.
Remember to use the opposite button! Performing a System File Check SFC scan can help detect any issues with Windows that could be causing your left mouse button to not work. It is a self-contained test that is run from the command line. The SFC checks all Windows files and makes any repairs if it finds issues. Right click the Windows Task bar and select Task Manager. Select File and Create new task.
This last is important.
The scan may take a while but will look after itself. If the scan finds any issues, it will automatically repair them. This is okay too as it shows Windows is working mostly okay. Allow both processes to complete and then reboot. Apps play a significant role in Windows 10 so our final tip is to force Windows to re-register all apps running on your computer.
Open a CMD window with administrator privileges as above. You should see a list of apps being processed and the task should complete within a minute or two.
Make sure you have Windows Firewall running when you run this command otherwise all you will see is red errors. Apps are tied very closely to Windows Firewall for some reason. Those are the ways I know to fix the left mouse button not working in Windows Got any other fixes? Tell us about them below if you do.There may be several issues that cause the mouse not to work properly with Microsoft Windows.
This document contains solutions that may help. You can use your keyboard to navigate in Windows or connect a different mouse that does work to access areas of Windows mentioned on this page. See: How to navigate Windows using a keyboard.
If you are having trouble with a touchpad mouse on a laptop see: Why is my laptop mouse touchpad not working?
When a computer freezesthe first sign is usually that the mouse has stopped responding. If your mouse pointer has suddenly stopped responding, follow these steps to determine if your computer is completely frozen.
Make sure the computer is not frozen by pressing the Num Lock key on the keyboard. If this indicator does not change, your computer is frozen; meaning all hardware on the computer including the mouse will not work.
Reboot the computer to resolve this issue. If you don't have an indicator light, proceed to the next part of this section. This action should bring up a blue Windows options screen. You may leave this menu by pressing the Esc key. If you are not taken to the blue screen within a few seconds, your computer is frozen. Reboot your machine to resolve this issue. If any new hardware was recently installed on the computer, remove it to help verify the new hardware is not causing a conflict with your existing mouse.
If the mouse has worked properly in the past i.
Troubleshoot problems with your Microsoft mouse or keyboard
If the computer's keyboard is working, you can shut down Windows properly by pressing the Windows keyand then using the arrow keys to move to the shut down option on the Start menu. Boot into Windows Safe Mode. If the mouse is working in Safe Mode, there is likely a driver or software conflict. To fix this problem, follow the steps below. If the mouse still doesn't work in Normal Windows, see: Basic troubleshooting steps.
Check if a driver is installed for the mouse. You can check in the Device Manager for this. While Windows may have a standard or default driver for the mouse, installing a driver for your specific mouse may fix the issue.How to fix wireless mouse not working? Logitech or other wireless mouse not working on laptops and desktops. The problem is when you are working on your PC and suddenly your wireless mouse stopped working. There are many things related to this problem like battery dischargeUSB port problemmouse driver problemetc.
If you have a same problem as I described above then I will suggest some solutions and fixes to solve this issue. So follow step by step fixes to solve wireless mouse not working problem. Remove USB receiver and wireless mouse battery for 5 seconds.
After 5 seconds now reattach USB receiver and mouse battery and turn on your wireless mouse. Now find Mice and other pointing devices and find your wireless mouse. Now right click on your wireless mouse and click Scan for hardware changes. Troubleshoot response failures in wireless keyboard or mouse. Troubleshoot a wireless mouse that does not function correctly. Mouse Troubleshooting. Here I described most common solutions that work for most of the users. If you used wireless mouse long time and not working, then buy a new wireless mouse.
If you have any other questions related to this problem, then please comment below. Had my wireless MS mouse fail on me twice.
Solved: Bluetooth Mouse randomly disconnects in Windows 10
First time I swapped it over from my Linux laptop to my Windows desktop and it worked again just fine. Second time just now, I removed the USB receiver and the battery; instant fix. Your email address will not be published.
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